Your information
Privacy policy
This page explains how we handle your personal information when you visit our website or use the contact form.
Last updated: 31 August 2026
Who we are
This website is operated by JGH Heating & Plumbing, a heating and plumbing business based in Cardiff. The person responsible for data protection is Jonathan Hale. You can contact us using the details at the bottom of this page.
What information we collect
We may collect the following information when you use this site:
- Enquiry details: name, phone number, email address, address, property details, photos and anything you choose to tell us about the job.
- Automatically collected data: your IP address, browser type, device information, and how you move through the site, collected via Google Analytics and Google Ads tags.
- Cookies and storage: small files or browser storage used to remember your preferences and to help us understand how the site is used.
How we use your information
We use the information we collect to:
- Reply to your enquiry and arrange a visit or quote
- Carry out the work you have asked for, including warranties, certificates and follow-up visits
- Improve the website and understand how visitors find and use it
- Measure the performance of online advertising, including Google Ads
Legal basis for processing
Most of the information we hold is processed because it is necessary to respond to your enquiry, provide a quote, or carry out a contract with you. Where we use tracking cookies or analytics, we rely on your consent, which you can withdraw at any time through your browser settings.
How we store and share your information
Your enquiry details are submitted through Formspree, a third-party form service, and are also emailed to us. We do not sell your information to anyone else. We may share it with:
- Formspree, to process enquiry form submissions
- Google, for website analytics and advertising measurement
- Insurance, warranty and certification bodies, where this is needed to complete the work or meet our legal obligations
We keep enquiry and job records for as long as needed to provide the service, handle any follow-up, and meet accounting, warranty or legal requirements. After that, information is deleted or securely disposed of.
Your rights
You have the right to:
- Ask what personal information we hold about you
- Ask us to correct or delete your information
- Object to certain types of processing
- Withdraw consent for analytics or marketing tracking
To exercise any of these rights, contact us using the details below. We will respond as soon as we can, usually within a few days.
External links and embedded content
This site may include embedded maps or links to other websites. We are not responsible for the privacy practices of those sites and recommend you read their policies separately.
Contact us
If you have any questions about this privacy policy or how your information is handled, please contact us:
- Email: info@jghheatingandplumbing.co.uk
- Phone: 07568 494652
- Address: St Fagans Road, Cardiff, CF5 3, United Kingdom